Frequently asked questions

What do I bring to practice?

Always bring a soccer ball (Size 5 preferred), wear comfy clothes, soccer shoes (cleats, turfs, sneakers will work in most of the cases) and enough hydration (water etc.).

How many practices are there?

Each full program is a set of 9 practices (classes) in most of the cases. Our passport plan provides you with unlimited practice within a “season”.

Can I trial a practice before committing?

Yes, single classes are available for purchase on each program's page.

How many players are in each program?

There are anywhere between 8 and 16 players in each program.

Do you accommodate any skill levels (e.g. beginners or advanced players)?

Yes! BetterPlayer is for everyone. If you've never kicked a ball or you're coming off of a college soccer career, BetterPlayer has programs for you.

We group players by skill level based on the following "L-System":

L1: Beginner: You have zero or a bit of soccer knowledge. You have a rudimentary understanding of the basics.

L2: Intermediate: You've likely played competitively at some organized level (most likely in high-school). You're feel athletic, capable of playing up or down and have a solid grasp of the fundamentals.

L3: Advanced: You've played at a high level (e.g. college or beyond), have a fluent understanding of the game and are looking to continue learning and developing your already sophisticated skills.

Goalkeeper: Currently our Goalkeeper practices are open to all levels.

What does L1, L2 and L3 mean?

The "L-System" is our way of grouping players by skill-level. See below:

L1: Beginner: You have zero or a bit of soccer knowledge. You have a rudimentary understanding of the basics.

L2: Intermediate: You've likely played competitively at some organized level (most likely in high-school). You're feel athletic, capable of playing up or down and have a solid grasp of the fundamentals.

L3: Advanced: You've played at a high level (e.g. college or beyond), have a fluent understanding of the game and are looking to continue learning and developing your already sophisticated skills.

Goalkeeper: Currently our Goalkeeper practices are open to all levels.

Do you offer games?

Yes! We run weekly pick-up games reserved to our BetterPlayers, and leagues through our official partner NYC FOOTY.

Are cleats required in outdoor practices?

No, cleats are not required. In fact, we recommend turf shoes over cleats for all synthetic fields (artificial ground, multi ground, or turf cleats).

Cleats with metal studs are not allowed.

In addition, certain locations do have restrictions. For instance, the NYC Parks Department requires only soccer boots designed for synthetic turf.

Are practices on when it rains?

Yes, we prioritize keeping practices on as long as the field conditions are safe. We will not start or continue if there is active dangerous weather (lightning, thunder, etc.).

Does BetterPlayer provide jerseys?

Yes, every player will receive their own BetterPlayer jersey.

How long do practices last?

Each practice lasts about one hour.

If I can no longer participate, can I get a refund?

So long as you request a refund with enough advanced notice prior to a season starting, you will receive a full refund. However, once players are organized and the schedule is up, we no longer provide refunds.

However, we can offer partial refunds in the form of credits so long as your request comes before the 2nd practice of the season or if you sustain a season ending injury early in the season.

You can find our full refund and credit policy here.